IIW

Client Experience

Client Experience

IIW strives to provide a superior Client Experience. As part of our ongoing quality assurance program, we periodically request feedback from clients and project stakeholders to create a better project outcome for you. Rather than wait for the project to be over (when there’s little opportunity to change the outcome), our project team will send brief electronic feedback requests at various project milestones. The requests include a short list of questions requiring only a few minutes to complete.

Your responses offer an opportunity to comment on several areas of our performance and help us adapt our processes to your unique needs. Your feedback is specific to your project, and is returned to the people working with you. We promise to respond to any issues you identify as the project progresses. We value your feedback, and may ask for input more frequently than you care to respond. You can respond when something exceptional happens, positive or challenging, and know that we’ll take action when you do. All other times, we will assume your non-response indicates the process is working and the project is progressing as expected.

IIW was awarded the Premier Award for Client Satisfaction by PSMJ, the world’s leading authority on the effective management of architecture, engineering, and construction firms. See the press release.